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City of Douglas News

Posted on: June 13, 2017


The City of Douglas has partnered with NexGen as the contractor to replace old meters with smart meters.  NexGen workers will begin installing meters on Wednesday, June 14, 2017.  The installation of approximately 3,000 meters will take up to two months to complete throughout the city.

A smart meter is an electronic device that records consumption of electric energy in intervals of an hour or less and acts as a two-way communications device, transmitting information, at least daily, back to Douglas Utilities, providing more accurate meter readings in a timely fashion.

“We are proud to modernize our metering infrastructure and be at this point to implement smart meters”, says Terrell Jacobs, City Manager.  “We are dedicated to providing our customers with state-of-the-art technology, which is going to benefit our customers to use energy more wisely”.

City of Douglas and NexGen personnel will be driving vehicles with decals and will be wearing clothing and/or name badges that clearly identifies they are part of the installation effort.  Personnel will work between the hours of 8:00am – 7:00pm and will give a courtesy knock at the resident’s door to inform them of the service change.  Most residents will experience a brief power outage, which could cause digital displays on appliances to blink, during the meter change out. 

Once the installation of these meters is complete, the next step will be a testing period, during which the City plans to educate customers how to use a portal that enables them to monitor the status of their utilities consumption.  The anticipated full launch of this service could occur between September and December of this year.

Questions about the smart meter installation can be directed to Douglas Customer Care Call Center by dialing 3-1-1 or 384-3302.
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City of Douglas
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