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Douglas Utilities
UTILITY HAWK PORTAL

SIGN UP FOR THE MY USAGE PRE PAY PILOT PROGRAM
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Customers have asked for it and Santa has delivered early this year at Douglas Utilities!  Beginning November 26, 2018 thru December 7, 2018, the first 50 residential utility customers who apply and qualify for the City’s new Pre-Pay program, “My Usage”, will be setup with an appointment to come in to Customer Care and begin their prepay experience.

To help customers take advantage of this opportunity, the City of Douglas will combine the utility accounts’ current balance due and any unbilled balance to bring usage on the account up to date.  The deposit on the utility account will be applied and any remaining balance will be paid or placed into the debt recovery system.  Customers taking advantage of this offer could pay as little as the minimum of a $75 startup fee.  If the account is disconnected at any time, the customer will be required to pay a minimum of $50 plus any current amount owed to be reconnected.  The customer will not be assessed a reconnection fee.

“I am very pleased that Douglas Utilities is offering the pilot program to kick-off this service for all our customers,” says Mayor Tony Paulk.  “Now, we want all the customers who have waited for the pre-pay program to come in and take advantage of it.”

“My Usage” pre-pay customers will receive advantages not given to regular utility customers.  No deposit is required – the initial startup fee goes toward future use of the monthly utility bill.  There are no disconnect or reconnect fees.  If utilities to the account are disconnected, the customer will only have to pay $50 plus the current amount due to reconnect the services on the account.  There will be no service fees and no late fees.  Customers can track their daily balance and pay as they go.  There will not be a large bill due at any time so the customer shouldn’t experience any unexpected surprises.

To sign up to begin the program, customers should visit the Customer Care Center located at City Hall, 224 East Bryan Street.  For more information, please call (912)384-3302 or dial 3-1-1.

ABOUT MY USAGE PROGRAM

MY USAGE PRE-PAY PROGRAM

APPLICATION FOR MY USAGE PROGRAM



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Contact
Mike Hudson
Director

321 S. Pearl Ave.
P.O. Box 470
Douglas, GA  31533

Ph: (912) 389-3445
Fx: (912) 384-0460

Utilities Non-Emergencies
Ph: (912) 384-3302
Dial 3-1-1

Emergency Ph: 9-1-1

Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.
ELECTRICAL DISTRIBUTION
The first electric lights were turned on in Douglas on May 26, 1905.  Since then, Douglas City's electrical distribution system has grown to consist of 132.15 miles of high voltage primary lines. 
The Electric Department is responsible for:
  • Distributing electric service to more than 5,000 residents
  • Maintaining 5,000 street and security lights

Additional Information
The Electric Department is a member of the Municipal Electric Authority of Georgia.


WATER AND WASTEWATER DISTRIBUTION
ESG Operations, Inc. is contracted by the City of Douglas for the day-to-day operations of the Water and Wastewater division.
The Water and Wastewater Division responsibilities include:
  • Maintaining the following facilities:
    • 18 wastewater lift stations
    • Four half-million gallon elevated tanks
    • Six wells
  • Pumping an average of 4.8 million gallons of water per day
  • Serving an estimated 4,700 households
  • Treating up to six million gallons of wastewater per day

Resources


NATURAL GAS DISTRIBUTION

Since 1962, the Natural Gas Department has been supplying natural gas in the city and Coffee County.  The responsibilities of the Natural Gas Department are:
  • Conducting a variety of surveys and inspections including:
    • Leak surveys
    • Regular station inspections
    • Valve inspections
    • Yearly safety inspections
  • Selling and servicing appliances
  • Supplying natural gas to:
    • 10 industrial customers
    • 280 commercial customers
    • 1,170 residential customers

Heating Energy Assistance Team

The Heating Energy Assistance Team (HEAT) is a nonprofit organization that assists Georgians with their home energy needs. For more information, please visit the program's website.

Natural Gas Customer Deposits and Fees
If you own your home, your fees will be: 
  • Cut-on fee - $20
  • Deposit - $40
  • Pilot light fee - $10

If you rent your home, the Natural Gas Department will contact your landlord to sign a form stating they approve gas service at this location. If the landlord approves, your fees will be: 
  • Cut-on fee - $20
  • Deposit - $60
  • Pilot light fee - $10

Tap fees vary depending on the size of the gas line run to the location.  If natural gas service is available in your area, you will pay your deposit/fees at City Hall located at 224 E. Bryan St, Douglas, GA 31533.

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Know What's Below...Call Before You Dig!
Before you start digging, call (800) 282-7411 to find out the location of nearby power lines. View the Call Before You Dig brochure for more information.

PUBLIC WORKS DIVISION
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Correct Placement of Cart for curbside pick up.
ESG Operations, Inc. is contracted by the City of Douglas for the day-to-day operations of the Public Works division.
The mission of the Public Works division is to provide and maintain the city’s street, sanitation, stormwater, traffic control, animal control, and engineering for the protection of the public and improvement of the quality of life for the residents, businesses and visitors of Douglas.  We strive to provide quality services, within available resources, to our customers in a timely and efficient manner.  We provide these services as well as support economic growth, public health, personal safety. Our personnel also serve as first-responders in emergency situations. 

Divisions

Regular/Recycling Pickup Schedule - Regular trash carts are picked up Monday-Thursday beginning at 6am.  Please place cart at proper location on the night before pickup.  Recycling is every other Friday. 

Holiday Trash Pickup Schedule

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Mosquito Control Program
Citizens can control mosquitoes by removing standing or stagnant water that can be found in birdbaths, swimming pools, wheelbarrows, ceramic pots, pet dishes, etc. Eliminating tall grass, weeds, and excess vegetation around your home will also help to control mosquitoes.  To protect your family from “the bite”, stay indoors at dawn, dusk, and early evening when mosquitoes are more active and remember to apply insect repellent.  


MOSQUITO CONTROL FLYER
MOSQUITO CONTROL TIPS
MOSQUITO BITE PREVENTION
MOSQUITO BITE PREVENTION WHILE TRAVELING

For more information about Zika Virus threats and dangers visithttp://www.cdc.gov/zika

HAVE AN ISSUE OR NEED TO REPORT A PROBLEM?
Our "One Click to City Hall" request tracker offers customers the ability to submit concerns and work orders to the City of Douglas.

SUBMIT WORK ORDER


City of Douglas
Contact Us | City of Douglas, City Hall, 224 E. Bryan Street, Douglas, Georgia 31533, (912) 389-3401 Facebook RSS
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